Refund policy

Returning products

Here at Spoonful Botanicals we are proud of the quality of our products. However, if for any reason that you are unhappy with your product purchased or if you find that our product has arrived in an unsatisfactory condition you can return the product unopened to the address below.

Lost or damaged items

If you have any lost or missing products from your order at Spoonful Botanical please contact us by email/phone.

Lost items must be reported within the time frame of 30 days from the dispatch day. If you fail to do so we will not be liable for any loss.

If parcels are damaged in transit we will offer a full refund only if products are returned within the 30 days from the dispatch day. If you fail to do so we will not be liable for any damage.

Additional Returns Information

Spoonful Botanical will not be responsible for the cost of packaging and postage for the return parcels. We recommend using tracking on the parcel you are returning as we cannot be responsible for parcels that don’t make it back to our company address.